Catering FAQs

Where can I see your menu/prices?

You can email us for a custom quote at [email protected]

Who can I contact about catering inquiries/quotes or bookings, or how can I contact you?

You may access our booking form HERE. If it does not work, please contact us by email for catering inquiries at [email protected] with “(Event Date) – Catering Inquiry” in the header.

Where, how, and when can I pick up my order?

Due to privacy reasons, we will not disclose our condo address, but we are located by Bloor/Yonge. You may make arrangements with Cherry regarding an exact date and time order pick-up. You may pick up your order the day/evening ahead, or the day of the event. The order must be picked up by you, or a designated person — please arrange with us and send forth related contact information.

We will not release order pick-ups to unauthorized individuals. Thank you for understanding! 

Where do you deliver and what are the fees?

  • We deliver within 30 KM of Bloor/Yonge, delivery fees apply (we use Uber).
  • Delivery fees begin at $15+ using a driving delivery service.
    — The quoted price depends on gas costs, order size, round-trip travel time.

Why do you need a minimum of a 2-week notice for orders? Do you accept week-of requests?

We run Ariette Hung Events part-time around our day jobs/full-time school, so giving us as much advance notice as possible allows us to ensure that we can set aside time for your event date, to schedule accordingly, and fulfill catering orders.

How do I confirm an order – what is the catering payment and confirmation process like?

  1. After sending us an order/booking, we will confirm with you within 48 hours.
  2. We will give you a quote and ask you for an initial payment to secure your booking – typically, 50% of the payment – and then the final payment of the remaining 50% two weeks before the event (you may adjust details of your order at this time, in the event that anything changes) so that the order can be fulfilled. All payment is upfront.
  3. The initial deposit confirmation and final payment can be made in cash/cheque (in person), or via electronic money transfer to [email protected].*If an order is made within two weeks before an event, please fulfill the total quoted payment.

Are your prices inclusive of tax?

Our prices for catering, delivery and catering service include tax.

Do you accept gratuity/tips?

Tips or gratuity are not required, but it is always appreciated.

How long can your cakes sit at room temperature to ensure food safety?

If your vendor allows it, we recommend refrigerating our cakes as long as possible and then letting it sit out for 30 minutes to come to room temperature before serving. However, if you are having an event in which the desserts or cake will be sitting out for display throughout the event, our cakes are alright to sit out for a maximum of 8-10 hours in a room with well-functioning air conditioning only (not outdoor events).

Please note that our buttercream cake creations are not meant for hot outdoor events – if your event is to be held outdoors, we highly recommend ordering a fondant cake.

Can I put flowers on your cakes?

Yes, you can. We recommend asking your florist for certified, organic flowers to be placed on your cakes. If you are using fake flowers, make sure they are thoroughly cleaned and preferably BPA-free plastic made. We do not recommend using garden-fresh flowers on the cakes we make, so as not to impair the health and consumable integrity of our cakes in case chemicals such as pesticides was used on the flowers. If you have a fake layer of cake (for decorative purposes), you can put any type of florals on that layer.

Do you offer discounts?

Clients from Bunz Wedding Zone get 10% off because of our affiliation with the Bunz community; however, this is redeemable once. 

Would you be willing to partner with other wedding planners as a vendor?

A collaboration may be discussed, such as for style shoots. We do not accept referral kickbacks.

What is your refund/cancellation policy for catering?

Cancellations must be made at least 1 week in advance and it is the client’s responsibility to inform us if there are any necessary changes to the order; we cannot return the deposit if the order has begun. The 50% initial service deposit can be returned within 2 weeks time of the payment.

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