Catering FAQs

Where can I see your menu/prices?

Our base pricing can be found HERE

Where can I check out some reviews?

We have a page of catering reviews HERE.

Who can I contact about catering inquiries/quotes or bookings, or how can I contact you?

You may access our booking form HERE. If for some reason the form does not work, please contact us by email for catering inquiries at [email protected] with “(Event Date) – Catering Inquiry” in the subject line.

Where, how, and when can I pick up my order?

Due to privacy reasons, we will not disclose our condo address, but we are located by Bloor/Yonge. You may make arrangements with Cherry regarding an exact date and time order pick-up. You may pick up your order the day/evening ahead, or the day of the event. The order must be picked up by you, or a designated person — please arrange with us and send related contact information.

We will not release order pick-ups to unauthorized individuals. Thank you for understanding! 

Where do you deliver and what are the fees?

  • We deliver within 85 KM of Bloor/Yonge, delivery fees apply (we use Uber).
  • Delivery fees begin at $15+ using a driving delivery service.
    — The quoted price depends on gas costs, order size, round-trip travel time.

Why do you need a minimum of a 2-week notice for orders? Do you accept week-of requests?

We run Ariette Hung Events part-time around our day jobs/full-time school, so giving us as much advance notice as possible allows us to ensure that we can set aside time for your event date, to schedule accordingly and fulfill catering orders.

We do not accept week-of requests, unless you are willing to pay late fees ($2 per day).

How do I confirm an order – what is the catering payment and confirmation process like?

  • After sending us an order/booking, we will confirm with you within a week.
  • We will give you a quote and ask you for an initial payment to secure your booking – typically, 50% of the payment – and then the final payment of the remaining 50% two weeks before the event (you may adjust details of your order at this time, in the event that anything changes) so that the order can be fulfilled. An alternate payment plan can be negotiated with Cherry.
  • To fulfill our service, all payment must be upfront and agreed upon.
  • Orders will not be confirmed or commence without receiving payment.
  • The initial deposit confirmation and final payment can be made in cash/cheque (in person), or via electronic money transfer to [email protected]. *If an order is made within two weeks before an event, please fulfill the total quoted payment, not just 50%.

Are your prices inclusive of tax?

Our prices for catering, delivery and catering service include tax.

Do you accept gratuity/tips?

Tips or gratuity are not required, but it is always appreciated, of course. You may pass it along to your wedding coordinator to distribute it to us in person at the wedding/event, or e-transfer it to us.

How long can your cakes sit at room temperature to ensure food safety?

If your venue allows it, we recommend refrigerating our cakes as long as possible and then letting it sit out for 60 minutes to come to room temperature before serving. However, if you are having an event in which the desserts or cake will be sitting out for display throughout the event, our cakes are alright to sit out for a maximum of 8-10 hours in a room with an air-conditioned space.

Please note that our buttercream cake creations are not meant for hot, outdoor events. In weather of 25-30 degrees Celsius and higher, please keep your cake indoors.

Can I put flowers on your cakes?

Yes, you can. We recommend asking your florist for organic flowers to be placed on your cakes. If organic flowers are unable to be sourced, please ask your florist to use cling wrap to separate the stem of the floral from the cake base and insert them at the cake base or top to look the most “natural”. If you do not have a florist, please ask us and we will source florals for your cake for you. Please ask us ahead of time, as we need to place advanced orders with our florist. 

Floral costs are dependent on seasonal availability & external vendor fees.

Do you offer discounts?

Clients from Bunz Wedding Zone get 10% off their first order because of our advertising affiliation within the Bunz community (our agreement to do promotions in the Facebook groups); however, this discount is redeemable for first-time customers only. In order to continue running our business sustainably, we must charge full cost of production and service fees to cover overhead costs.

Bunz discounts cannot be combined with any other promotional deals.

Do you do events outside of weddings?

Absolutely! We are available to cater for…

  • Engagements
  • Bridal Showers
  • Baby Showers
  • Anniversaries
  • Birthdays
  • Network Events

Would you be willing to partner with other wedding planners as a vendor?

A collaboration of vendors may be discussed, such as for style shoots and giveaways. We will not accept referral kickbacks.

Are you available for event sponsorships?

We are available to offer baked goods for your special event in exchange of media exposure to your ideal guests (ideally, potential wedding clients, people in the entrepreneurship/arts/culture scene). We ask that you will assist in covering costs of ingredients but we will waive regular catering fees. If you’re interested in us as an event sponsor, please email us about it!

What is your refund/cancellation policy for catering?

Cancellations must be made at least 2 week in advance and it is the client’s due responsibility to inform us if there are any necessary changes to the order no later than one week before the event; we regrettably cannot return any fee if the order/project has begun.

The 50% initial service deposit can be returned if cancelled within 2 weeks of the event, prior to when we purchase ingredients.

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